Robert Matthew Return Policy
How do I cancel/change my order?
We ask that you contact us immediately via email at email@example.com to request to cancel/change your order. Unfortunately, once your order enters the shipping process, we are unable to cancel or make changes.
What is your return/exchange policy?
Regularly priced merchandise may be returned within 45 days from the date of purchase. All promotional and sale merchandise is considered final and cannot be returned or exchanged, unless otherwise noted. If a return request falls outside of our established policy, we may be able to offer an exchange or site credit but this is subject to our determination. Please contact a customer support technician at firstname.lastname@example.org to discuss any return/exchange requests.
How do I return an item?
Pack your item(s) securely in the original product packaging (if possible). Please include a completed Return Form. Before sending your return shipment, please remove all extra labels from the outside of the package to avoid any shipping confusion. Please ship your return to:
2180 Dwight Way, Suite B
Berkeley, CA 94704
We recommend using a traceable shipping carrier. We are not responsible for return packages lost en route. We cannot accept C.O.D. As a best practice, please keep return tracking information for your return package to monitor delivery status.
Who is responsible for return shipping costs?
The customer is responsible for shipping costs for any returns/exchanges.
What happens if my product arrived damaged or has a defect?
If this has happened, we certainly do apologize for the inconvenience. Please contact us at email@example.com and provide us with an image of the damage or defect along with your order number and your full name. We will work with you on an acceptable resolution.
For more information, please visit ShopLately's return policy by clicking here.